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Ticket Terms & Conditions

STORMERS RUGBY (PTY) LIMITED

SEASON TICKET AND MATCH TICKET CONDITIONS OF ISSUE

By applying for, purchasing, holding or using a Match Ticket or Season Ticket (as defined in paragraph 14), you are entering into a contract in relation to Match Tickets and Season Tickets for Stormers Rugby’s Men’s and Women’s Senior and Junior Teams, with Stormers Rugby (Pty) Limited (a company with limited liability, duly registered and incorporated under the laws of the Republic of South Africa with registration number 2016/223694/07 and whose registered address is at DHL Stadium, Foyer F, Level 4, Fritz Sonnenberg Road, Cape Town, Western Cape, 8051) on the basis of these Conditions of Issue.

Stormers Rugby (Pty) Limited is referred to in these Conditions of Issue as “Stormers Rugby”.

Stormers Rugby takes breaches of these Conditions of Issue extremely seriously. Examples of conduct which may constitute a breach and the potential consequences are set out at paragraph 9.

Stormers Rugby excludes/limits its liability under these Conditions of Issue, as set out at paragraph 10.

Stormers Rugby operates an appeal process in relation to sanctions imposed in respect of breaches of these Conditions of Issue, as set out at paragraph 11.

These Conditions of Issue should be read in conjunction with the following additional terms (which are hereby incorporated into these Conditions of Issue):

  1. ground regulations issued by Stormers Rugby from time to time that set out the terms upon which spectators are granted entry to the Ground, available for inspection at Stormers Rugby’s offices and displayed at all entrances to and elsewhere in the Ground (the “Ground Regulations”);
  2. those terms and condition printed on the specific Match Ticket (the “Ticket Terms and Conditions”);
  3. Stormers Rugby’s privacy policy, available at http://stormers.co.za/privacy-policy/, as amended from time to time (the “Privacy Policy”);
  4. the ticketing polices setting out how tickets can be purchased from the authorised ticket distributors for matches involving Teams for the applicable Season, as may be updated by Stormers Rugby from time to time. This includes but is not limited to the policies published here;
  5. the Season Ticket pricing, available at https://www.stormers.co.za/tickets/ and Buy your Stormers Rugby 2024/25 season tickets now | The Stormers, and/or as otherwise communicated to current or prospective Season Ticket Holders, as may be amended from time to time (collectively the “Season Ticket Pricing”); and
  6. any ticketing, match information and “need to know” information shared and/or communicated on a match by match basis,

(the “Ticketing Policies”).

Copies of all the above are available at http://stormers.co.za/. Less otherwise set out below, in the event of any conflict, inconsistency or ambiguity between these Conditions of Issue and any of the Ticketing Policies, these Conditions of Issue shall prevail.

Headings used in these Conditions of Issue shall not affect the interpretation of the below terms and conditions.

Please refer to paragraph 14 (Definitions) to understand the meaning of some of the terms used in these Conditions of Issue.

  1. Application of Conditions of Issue
    1. These Conditions of Issue apply to the application for, purchase, holding and use of:
      1. Home Match Tickets; and
      2. Season Tickets.
    2. Stormers Rugby’s authorised ticket distributors sell and issue tickets for events held at the Grounds only upon the following Conditions of Issue and by applying for, purchasing, holding or using a Match Ticket or Season Ticket or entering the relevant Ground, you shall be deemed to have accepted these Conditions of Issue.
    3. Any Guest(s) shall also be subject to the Conditions of Issue (but excluding any right to transfer under paragraph 4) and these will apply to such Guest(s) as if they were the original Ticket Holder (and the Ticket Holder must inform the Guest(s) of this). Any reference to the “Ticket Holder” in these Conditions of Issue shall, save where specified or where the context does not permit, be deemed to include their Guest(s).
    4. The Rugby Regulations (as defined at paragraph 14) shall be incorporated into these Conditions of Issue. Where there is a conflict between these Conditions of Issue and the Rugby Regulations, the Rugby Regulations shall prevail.
    5. Stormers Rugby reserves the right, at its sole discretion, at any time and whilst at the Ground or otherwise, to require any person, including without limitation any Season Ticket Holder or Ticket Holder to:
      1. collect Match Tickets in person and from such place as specified by Stormers Rugby in advance, including from the ticket office of Stormers Rugby or third-party location (as applicable); and/or
      2. provide such proof of identification and/or address as required by Stormers Rugby from time to time (which may include but not be limited to a valid passport or photo card driving licence), and any failure to provide such proof within the timeframe reasonably required by Stormers Rugby shall constitute a breach of these Conditions of Issue.
    6. Stormers Rugby will hold and process personal information relating to you in accordance with the terms of its Privacy Policy. The Privacy Policy contains more details about the processing of your personal information by Stormers Rugby, but some of the key purposes for which Stormers Rugby will process your personal information are:
      1. where you provide consent to Stormers Rugby to do so, to allow Stormers Rugby and its affiliates, agents, advisors, employees, service providers, contractors, commercial partners, dealers, ticketing distributors and/or third-party service providers and suppliers to send marketing information, newsletters, special offers, ticketing information, information about competitions and all other relevant information in respect of Stormers Rugby’s, and Stormers Rugby’s commercial partners (a list of which is available at https://stormers.co.za/about-us/) offers, products or services;
      2. to comply with Stormers Rugby’s legal obligations;
      3. to assist with health and safety compliance;
      4. to comply with requests made to Stormers Rugby by any third party, including legal, statutory, or regulatory authorities and/or governing bodies or organisers of rugby events/tournaments (whether in South Africa or otherwise);
      5. for security purposes;
      6. for record keeping and other administrative purposes; and/or
      7. to fulfil orders for any Match Ticket(s) or Season Ticket(s).
  2. Issue of Match Tickets and Season Tickets
    1. Guidance on the release of, application for and purchase of Match Tickets is set out in the Stormers Rugby Ticketing Policies, as defined above.
    2. Match Tickets and Season Tickets are issued at the absolute discretion of Stormers Rugby’s and/or its authorised ticket distributors and Stormers Rugby’s and/or its authorised ticket distributors (as applicable) reserve the right (acting reasonably) to refuse any application for a Match Ticket or Season Ticket. Stormers Rugby’s and/or its authorised ticket distributors are under no obligation to issue a Match Ticket, or Season Ticket to any person who has previously been a Ticket Holder.
    3. If for any reason a card transaction fails or is declined by the card issuer, the relevant Match Ticket or Season Ticket application(s) shall be deemed invalid. It is the applicant’s responsibility to ensure that card details supplied to Stormers Rugby’s and/or its authorised ticket distributors are correct and that there are sufficient funds available in such card account. Stormers Rugby shall not be required to contact an applicant who has supplied incorrect card details or where the transaction fails or is declined by the card issuer.
    4. Stormers Rugby reserves the right (acting reasonably) to cancel, suspend or withdraw any Match Ticket and/or any Season Ticket at any time in its sole discretion (and subject to appeal). Subject to paragraph 6, and save as otherwise provided in these Conditions of Issue, if Stormers Rugby cancels, suspends or withdraws a Season Ticket, the Season Ticket Holder will be refunded on a pro-rated basis for the remainder of the Season. In respect of cancellation, suspension or withdrawal pursuant to paragraph 9 or otherwise following a breach of these Conditions of Issue, the Ticket Holder shall be entitled to a refund only as set out in paragraph 6.
    5. A Season Ticket is valid for one Season only. Should any Season Ticket Holder wish to cancel their Season Ticket after the first Match of the Season already took place, they will not be entitled to a refund. A Season Ticket Holder may cancel their Season Ticket at any time before the first Match of the Season, in which case the Season Ticket Holder will be entitled to a full refund less any reasonable administration fee.
    6. By applying for, purchasing, holding or using a Match Ticket or Season Ticket, you warrant that you will comply with any health and safety rules, regulations or policies which Stormers Rugby may implement from time to time or any other requirements as determined by the applicable laws.
  3. Admission to the Ground
    1. A Match Ticket permits the Ticket Holder to:
      1. be admitted to the designated part of the Ground on the day of the Match shown on the Match Ticket and at the time specified by Stormers Rugby; and
      2. occupy the seat indicated on the Match Ticket or such other alternative seat of similar price as Stormers Rugby may allocate at its reasonable discretion. Stormers Rugby will not be liable if the seat is exposed to the weather,

in each case, subject to these Conditions of Issue.

Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Match Ticket on any other occasion.

    1. A Season Ticket permits the Season Ticket Holder to be admitted to the designated part of the DHL Stadium and to sit in the designated seat as shown on the Season Ticket. In accordance with the Season Ticket Pricing, a Season Ticket does not automatically entitle a Season Ticket Holder entry to Home Matches played at a Ground other than at the DHL Stadium, or for any Relevant Finals Matches or any test match. In accordance with Stormers Rugby’s Ticketing Policies, Season Ticket Holders will, subject to availability, be given an exclusive period within which to acquire Match Tickets for a seat for such Relevant Finals Matches and/or test matches and/or Home Matches played at a Ground other than at the DHL Stadium subject to the Season Ticket Pricing. Thereafter, Stormers Rugby’s authorised ticket distributors will offer any unsold Match Tickets and/or test match tickets for general sale.
    2. Notwithstanding paragraphs 3.1.2 and 3.2, Stormers Rugby reserves the right to relocate the seats indicated on a Ticket Holder’s Season Ticket or Match Ticket (as applicable) at its reasonable discretion, including for health and safety-related reasons.
    3. By using a Match Ticket or Season Ticket to gain entry to the Ground and in attending the Match, each Ticket Holder warrants that they are not in breach of any applicable health and safety legislation or guidance issued by the South African Government or competent authority.
    4. Admission to the Ground is subject to such further identity and medical checks and confirmations as Stormers Rugby may require from time to time. In the event that a Ticket Holder fails or fails to complete any applicable identity or medical check(s) or fails to provide any confirmations required, they shall not be permitted to enter the Ground and where access is refused without any fault/act/omission by the Ticket Holder, he/she shall be entitled to a refund in accordance with paragraph 6.7.
    5. Save as set out in paragraph 3.8, the Ticket Holder shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match. The use of drones or similar equipment for any reason in, at or near the Ground is strictly prohibited.
    6. Without prejudice to paragraph 3.6, the Ticket Holder acknowledges that any audio, visual or audio-visual material, or any other information or data, that they produce at the Ground in relation to a Match, any players or other persons present in the Ground (including, without limitation, any captured in breach of paragraph 3.6 and/or 3.8) is hereby assigned to Stormers Rugby, including all intellectual property rights and by way of present assignment of future copyright under Section 22(5) of the Copyright Act 1978. The Ticket Holder agrees that it waives all moral rights in the same and that it will execute any further documents required by Stormers Rugby to give full effect to this paragraph 3.7.
    7. Use of mobile telephones within the Ground is permitted, provided that:
      1. they must not inconvenience any other person in the Ground;
      2. they must not be used to capture, supply or transmit data for the purposes of betting or gambling (or assisting for these purposes);
      3. they are used for private person to person use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing, or any other communication of any material, information or data for any commercial purposes); and
      4. no material, information or data that is captured by a mobile telephone or other mobile device may be published or otherwise made available to any third parties for commercial purposes including, without limitation, publication for commercial gain via social networking sites.
    8. The Ticket Holder shall not bring into (or wear at) the Ground any objects or clothing bearing political statements or commercial identification intended for ‘ambush marketing’, including, without limitation, items or objects given away as part of a promotional or marketing campaign by third parties near to the Ground and/or any object or clothing which is offensive or could be deemed to be offensive.
    9. A Ticket Holder shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature.
    10. Minors under the age of 18 years will be permitted entry to the Ground provided they are in the possession of a Match Ticket and/or Season Ticket (as applicable) and (where required) are accompanied by a person over the age of 18 years (who, for the avoidance of doubt, must also be in possession of a Match Ticket and/or Season Ticket). Anyone accompanying a Minor under the age of 18 years is responsible for ensuring that Minor’s compliance with these Conditions of Issue and shall be liable in the event of breach.
    11. Stormers Rugby reserves the right to refuse admission to the Ground to any unaccompanied juvenile under the age of 18 years in possession of a Match Ticket and/or Season Ticket at its sole discretion.
    12. All persons, regardless of age, entering the Ground on a Match day must be in possession of a Match Ticket and/or a Season Ticket. Any person entering (or attempting to enter) the Ground without a Match Ticket will be ejected from the Ground and, Stormers Rugby reserves the right to impose any of the measures/sanctions detailed in paragraphs 9.3 to 9.6 (inclusive) including, without limitation, to refuse further entry and have any valid Season Ticket or Match Ticket registered against their name revoked with immediate effect and without refund.
    13. All Ticket Holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) (collectively, “Images”) may be taken of them and may be published by Stormers Rugby. All Ticket Holders accept and acknowledge that it is in Stormers Rugby’s legitimate interests to use and publish the Images in this manner (including, without limitation, any personal information contained therein) as it requires the ability to: (i) publish, display, sell and distribute the Matches by means of film, television, radio, print media, internet, publicity material (or any other media now known or in the future); and (ii) use the Images for safety and security, promotional, training, editorial or marketing purposes by Stormers Rugby, the South African Rugby Union, United Rugby Championship, European Professional Club Rugby, and/or others as determined in Stormers Rugby’s sole discretion (including commercial partners and accredited media organisations). More information on how Stormers Rugby processes personal information can be found in the Privacy Policy and at paragraph 1.6.
    14. All Ticket Holders agree that the Matches for which tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Ground where a Match occurs are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at Matches.
  2. Use of Match Ticket or Season Ticket
  1. Match Tickets and Season Tickets are issued for the Ticket Holder’s private use. The Ticket Holder shall not resell, advertise for sale or (save as set out in paragraph 4.3) assign the Match Ticket or Season Ticket or the benefit of the same to any other person for any purpose without the prior written consent of Stormers Rugby. For the avoidance of doubt (and by way of example only) the Match Ticket or Season Ticket may not be offered as a prize in any promotion or competition or for any other promotional or advertising purposes, transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another service or good, or used for any other commercial purpose, save in each case as expressly authorised in writing by Stormers Rugby.
  2. The unauthorised sale or disposal of a Match Ticket and/or Season Ticket may amount to an offence under section 5 of the Safety at Sports and Recreational Events Act, 2 of 2010. Stormers Rugby may inform the police when it becomes aware that Match Tickets and/or Season Tickets are being sold or illegally disposed of and will press for charges to be brought against those breaking the law. If you are convicted of a ticket touting offence, or Stormers Rugby reasonably suspects you have committed a ticketing offence, Stormers Rugby may notify the competition organisers who may in turn notify other rugby franchises (both domestic and international), event holders and/or the relevant law enforcement authorities. Stormers Rugby may also share your information with other rugby franchises directly. The information that Stormers Rugby shares in such circumstances may include your personal information (including your name, date of birth, image and contact details), information about the offence and about ticket purchases (including payment details). Stormers Rugby will use this information to: identify and prevent ticketing offences; and identify and prevent violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment. Any queries can be addressed to [email protected]. More information on how Stormers Rugby processes your personal information can be found in the Privacy Policy and at paragraph 1.6.
  3. All Match Tickets and Season Tickets and all rights and benefits conferred by such Match Tickets or Season Tickets may only be transferred to a natural person or persons:
      1. in relation to Season Tickets only, strictly in accordance with paragraph 4.5;
      2. to Guests, strictly in accordance with paragraph 4.4.
  1. Subject to paragraph 4.3, Match Ticket(s) and Season Ticket(s) may be transferred to Guest(s) for their personal use only PROVIDED THAT such transfer takes place in consideration for no payment or benefit in kind in excess of the face value of the Match Ticket or the prorated value of the Season Ticket for the Match (as the case may be), and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Stormers Rugby’s and/or its authorised ticket distributors reserves the right to cancel any transferred tickets if there exist grounds to suspect that tickets were obtained fraudulently or unlawfully. The Ticket Holder shall at all times be responsible for his/her Guest(s). Any breach of these Conditions of Issue by such Guest(s) may be treated by Stormers Rugby as a breach by the Ticket Holder, who shall be liable for any and all measures/sanctions imposed by Stormers Rugby, as detailed in paragraphs 9.1 to 9.6 (inclusive).
  2. Where a Season Ticket Holder has transferred a Match Ticket or Season Ticket to a Guest, the Guest must provide the name and address of the Season Ticket Holder immediately upon request from any official, steward or employee of Stormers Rugby or any police officer. For the avoidance of doubt, a Ticket Holder shall not resell, assign or transfer the Match Ticket or Season Ticket to any person who is:
      1. subject to any restriction or banning order or is prevented from entering the Ground for any other reason, legal or otherwise or who has been charged with or found guilty of any related offence anywhere in the world; or
      2. not permitted by Stormers Rugby or otherwise to purchase a Match Ticket and/or Season Ticket (under the Ground Regulations, these Conditions of Issue or otherwise) and attend such Match(es).
  1. A Match Ticket and any Season Ticket (as applicable) remains the property of Stormers Rugby at all times and must be produced for inspection upon demand, together with evidence of the Ticket Holder’s identity, if required to do so by any official, steward or employee of Stormers Rugby or any police officer.
  1. Season Tickets
  1. Stormers Rugby’s and/or its authorised ticket distributors currently accepts payments via Visa and MasterCard and other approved platforms. Stormers Rugby’s authorised ticket distributors does not accept Diners International and American Express cards, cheques or cash.
  2. All prices set out in the Stormers Rugby Ticketing Policies include VAT at the prevailing rate. Stormers Rugby’s VAT Registration number is VAT 4670276692. Stormers Rugby requests that Season Ticket Holders retain their receipt after having successfully renewed their Season Ticket.
  3. Where a Season Ticket Holder has changed their name for legal reasons (e.g. by application or following a marriage/civil partnership), the Season Ticket Holder may make a request to change the name on their Season Ticket by sending a request to Stormers Rugby. If the Season Ticket Holder requests a name change at the same time as they apply to renew their Season Ticket, then the name change will be free of charge. However, should a Season Ticket Holder request a name change at any other time, there will be a charge of a nominal administration fee.
  1. Changes to Dates and Refunds
  1. All Matches are organised and staged in accordance with the Rugby Regulations, applicable laws, Government guidance in force from time to time and approvals from the relevant Local Authority. No guarantee can be given by Stormers Rugby that any Match will take place at a particular time or on a particular date, that spectators will be permitted to enter the Ground for any Match in any particular numbers, that capacities may not be reduced after Match Tickets have been sold, or that any Match will take place at all. All information about times and dates of Matches is kept as up-to-date as possible but should be taken as a guide only and Stormers Rugby reserves the right (acting reasonably) to reschedule any Match at any time, without notice and, subject to paragraph 6.3, without any liability whatsoever.
  2. We take all reasonable care to ensure that the prices shown in advance are correct at the time when the relevant information was entered onto the system, but they are not always accurate and should be taken as a guide only.
  3. In the event of postponement of a Match:
      1. a Ticket Holder with a valid Match Ticket will be entitled to:
        1. a full refund less any reasonable administration fee provided they comply with the process set out at paragraph 6.7; or
        2. to receive the equivalent ticket for the subsequent rescheduled Match via such application procedure as Stormers Rugby stipulates a Ticket Holder with a Season Ticket will be entitled only to attend the rescheduled Match and not to a refund.
  1. In the event of cancellation of a Match, or a decision being made (whether by Stormers Rugby or any third party) that a Match must be played with reduced (or further reduced) capacity or without spectators, an impacted Ticket Holder will be entitled to a full refund less any reasonable administration fee and a Season Ticket Holder will be entitled to a prorated refund, provided they comply with the process set out at paragraph 6.7.
  2. In the event of abandonment of a Match after the spectators have been admitted to the Ground but before the kick-off of the Match, Match Tickets used by the spectators for entry to the abandoned Match shall remain valid for admission to the rescheduled Match (if any). In the event of abandonment of a Match after the spectators have been admitted to the Ground and after the kick-off of the Match, the price of the Match Tickets for the rescheduled Match (if any) shall be reduced by 50%. For the avoidance of doubt, new Match Tickets may be issued via such application procedure as Stormers Rugby stipulates.
  3. In the event of a Match postponement, abandonment or cancellation Stormers Rugby will have no liability to Ticket Holders other than as set out in this paragraph 6, including (but not limited to) for loss of enjoyment, loss of a chance, loss of time, or travel costs or accommodation costs.
  4. Subject to paragraph 6.8, in order to obtain a refund, a request must be submitted to Stormers Rugby or its authorised ticket distributors (as applicable) by no later than 48 hours after the scheduled kick off time of the Match. For the avoidance of doubt, Stormers Rugby shall not be responsible for any Match Ticket which is forgotten, lost, stolen, defaced, damaged or destroyed.
  5. No refunds will be given in accordance with this paragraph 6.8 where there has been a breach of the Conditions of Issue (in which case paragraph 9.5 will apply).
  1. Lost or Stolen Match Tickets and Season Tickets
  1. Subject to paragraph 7.3, Stormers Rugby shall not be obliged to issue a replacement for any lost, stolen, defaced or destroyed Match Ticket or Season Ticket.
  2. In the event that a Season Ticket is not available for presentation at any individual Match, Stormers Rugby shall not be obliged to admit the purchaser/holder or issue any other form of ticket for that Match. If, at Stormers Rugby’s sole discretion, a duplicate Match Ticket is issued, Stormers Rugby or its authorised ticket distributors may require payment of a reasonable administration charge and/or may cancel and reissue the ticket.
  3. If a Season Ticket is irreparably damaged, lost, stolen or destroyed, a duplicate Season Ticket shall be issued by Stormers Rugby or its authorised ticket distributors as soon as reasonably practicable after the payment of a reasonable administration charge. Only one such duplicate Season Ticket will be issued per Season and the Season Ticket Holder will be required to sign a document confirming that the original Season Ticket is irreparably lost, stolen or destroyed and indemnifying Stormers Rugby against any direct or indirect consequences of any false representation or statement to Stormers Rugby.
  4. If a Season Ticket is lost and a replacement Season Ticket is issued to the Season Ticket Holder by the Stormers Rugby ticket office, a reasonable non-refundable administration fee will be levied. Should any Season Ticket or Match Ticket not arrive in the normal course after purchase (if the option for receipt by courier has been selected), the purchaser will be required to sign a document confirming this and undertaking to immediately return the missing Match Ticket or Season Ticket to Stormers Rugby’s authorised ticket distributor should it come into the purchaser’s possession at any time.
  1. Change of Email Address

All Season Ticket Holders must notify Stormers Rugby as soon as reasonably practicable following a change of email address.

  1. Breach of Conditions of Issue
    1. By way of example only (and without limitation), the following shall constitute breaches of the Conditions of Issue:
      1. failing (at Stormers Rugby’s sole discretion) and whether at the Ground, travelling to or from a Match or otherwise, to act at all times in an acceptable or civil manner, including (without limitation):
        1. using aggressive, threatening, foul, obscene, abusive, indecent or discriminatory language or behaviour;
        2. chanting anything of an offensive, immoral, obscene, abusive, indecent, political or discriminatory nature;
        3. fighting or engaging in and/or inciting violence; or
        4. acting in a manner which in Stormers Rugby’s reasonable opinion is prejudicial to or offends Stormers Rugby or its player(s), officer(s), staff/ employee(s), member(s), Supporter(s) or commercial partner(s) or any individual, group or corporate entity connected to Stormers Rugby;
      2. failure to observe the directions, instructions and/or requests of any steward, employees, or agents acting for or on behalf of Stormers Rugby, or any police officer;
      3. smoking in any area within the Ground, including (without limitation) the seated areas, concourses and toilets;
      4. bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, Vuvuzelas, flares, laser devices, bottles, glass vessels, cans, poles, knives or any item that is or may be hazardous or dangerous or might be used as a weapon or compromise public safety (including any updated list of prohibited goods and substances as detailed on the website from time to time which any Match Ticket or Season Ticket holder shall be obliged to consult);
      5. persistent standing in seated areas whilst a Match is in progress (though Stormers Rugby makes no representation that supporters will not stand during periods of the Match or that views will not be obstructed by other supporters);
      6. straying from the allocated seat or blocking an aisle or concourse to and from the Ground exits;
      7. entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
      8. failure to comply with any supporters’ code of conduct or any health and safety rules or regulations which may apply;
      9. sale (or advertising a sale) or transfer of a Match Ticket or Season Ticket other than as permitted by these Conditions of Issue;
      10. providing any information to Stormers Rugby at any point that is false, materially incomplete or misleading (or which the Stormers Rugby has reasonable grounds to believe may be false, materially incomplete or misleading);
      11. misrepresentation during the purchase of a Match Ticket or Season Ticket (including the provision of personal information which is false or inaccurate);
      12. constituting (or potentially constituting), in Stormers Rugby’s reasonable opinion, a source of danger, nuisance or annoyance to any other person while at the Ground;
      13. the throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
      14. attempting to enter the Ground or being inside the Ground whilst being (or appearing to be) intoxicated by alcohol or drugs or being in possession of any intoxicating drug, liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Ground or in a public area of the Ground from which the relevant event can be directly viewed;
      15. carrying, holding, unfurling or presenting any banner, in whole or in part, at any time (whether acting on an individual or collective basis and whether at a Match, the Ground or otherwise) which is, or may reasonably be considered to be, offensive, immoral, foul, obscene, abusive, indecent or political;
      16. obstructing gangways, access ways, entrances and exits, stairways and like places or climbing on any structures at the Ground;
      17. entering into any part of the Ground designated for the use of any group of Supporters to which you do not belong;
      18. the supply of any misleading or incorrect information to any Stormers Rugby officer, employee or agent;
      19. the failure to pay any sum owing to Stormers Rugby (or any third party) including, without limitation, in respect of any Season Ticket or Match Ticket;
      20. any breach of the Stormers Rugby Ticketing Policies;
      21. any breach of the Rugby Regulations;
      22. any breach of the Ground Regulations; and
      23. any breach of the laws of the Republic of South Africa;
      24. making or conspiring to make multiple applications and/or holding multiple Season Tickets.
    2. Stormers Rugby reserves the right, without liability, to conduct (either itself or via a third party) security searches of the person and possessions of any person where it has reason to believe that a breach of these Conditions of Issue has occurred or may occur including (without limitation) those breaches set out in paragraph 9.1.
    3. Stormers Rugby reserves the right, without liability, to suspend any individual, including without limitation any Ticket Holder or Season Ticket Holder where it believes that such individual may have committed a breach of these Conditions of Issue, or that a breach of these Conditions of Issue may have been committed by a Ticket Holder or Season Ticket Holder connected or associated with that individual, pending any investigation (whether by Stormers Rugby and/or any third party) in respect of the same. Stormers Rugby may take any of the steps set out at paragraph 9.4 in respect of any suspended individual until such time as all investigations have been concluded to Stormers Rugby’s satisfaction. For the avoidance of doubt, once such investigation against the suspended individual has been concluded, Stormers Rugby may continue to enforce or take (as applicable) any of the steps set out at paragraphs 9.4 and/or 9.5 against such individual upon the terms set out therein.
    4. Without prejudice to any other remedies it may have, in the event that Stormers Rugby believes or determines (as applicable) that a breach of the Conditions of Issue has occurred or in the event of the cancellation of a Match Ticket or Season Ticket, Stormers Rugby reserves the right in its absolute discretion acting reasonably or otherwise to, without liability:
      1. determine that any Match Ticket or Season Ticket shall be automatically null and void;
      2. withdraw all or some of the rights and benefits conferred by the Match Ticket or Season Ticket for a particular period of time or permanently;
      3. require that a Match Ticket or Season Ticket be returned to Stormers Rugby;
      4. refuse entry to or eject the Ticket Holder from the Ground;
      5. exclude the Ticket Holder from any membership scheme maintained or organised by Stormers Rugby and/or disqualify the Ticket Holder from applying for or receiving any Match Ticket and/or Season Ticket;
      6. exclude the Ticket Holder from entering the Ground (whether alone or as the Guest of another Ticket Holder);
      7. prevent the Ticket Holder from using any of the benefits or rights associated with being a Ticket Holder; and/or
      8. report or otherwise press charges with the South Africa Police Services (if required and applicable); and/or
      9. revoke any loyalty points acquired by a Season Ticket Holder,

subject to such individual’s right of appeal as detailed below, Stormers Rugby will use its reasonable endeavours to inform the individual of any such action (and the grounds upon which it is based) within a reasonable period of implementation.

    1. Subject to such individual’s right of appeal as detailed in paragraph 11, in the event that Stormers Rugby determines that a breach of these Conditions of Issue has taken place and/or takes any of the steps in paragraph 9.4 against a Ticket Holder:
      1. any individual who is subjected to a withdrawal of the rights and benefits conferred by a Match Ticket or Season Ticket may not transfer such rights and benefits in accordance with these Conditions of Issue, but may be provided with a pro-rated refund on request (at the discretion of Stormers Rugby in circumstances where Stormers Rugby is unable to resell any unused Match Ticket or Match Tickets equating to the unused portion of a Season Ticket);
      2. Stormers Rugby may commence court proceedings against the Ticket Holder for any loss or damage caused by such breach including, without limitation, any injunctive or equitable relief; and
      3. at Stormers Rugby’s discretion, it may notify any third parties (including, without limitation, other rugby franchises, event holders and law enforcement or rugby authorities) of any Ticket Holder’s exclusion and/or disqualification (together with the reason(s) for such exclusion and/or disqualification).
    2. Without prejudice to paragraph 9.4, any Match Ticket obtained or used in breach of the applicable Conditions of Issue shall automatically be void and will result in the Ticket Holder being refused entry to or ejected from the Ground and/or the cancellation and withdrawal of the Match Ticket, without compensation.
  2. Exclusion of Liability
  1. Stormers Rugby is responsible to you for foreseeable loss and damage caused by it. If Stormers Rugby fails to comply with these Conditions of Issue, it is responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or Stormers Rugby’s failure to use reasonable care and skill, but Stormers Rugby is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Stormers Rugby and you knew it might happen, for example, if you discussed it with Stormers Rugby during the sales process.
  2. In no event shall Stormers Rugby be responsible for loss of enjoyment, loss of a chance, loss of time, travel costs, loss of business, business interruption, loss of business opportunity or accommodation costs and to the maximum extent permitted by law, Stormers Rugby hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground. Stormers Rugby does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.
  3. Before using any Match Ticket or Season Ticket and attending any Match, you shall be responsible for assessing the risk of contracting contagious diseases and whether it is appropriate for you to attend that Match, factoring in your age and any health conditions and vulnerability. You acknowledge and agree that, save as set out above, Stormers Rugby shall not be liable to you whether in contract, tort (including negligence), breach of statutory duty or otherwise, if you contract diseases whilst attending a Match.
  4. Neither Stormers Rugby nor SARU, nor any competition organiser, shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of the:
      1. position of the seat; or
      2. actions of other spectators.
  1. Right of appeal
  1. Any individual subject to any sanctions imposed in accordance with these Conditions of Issue and the Stormers Rugby Ticketing Policies shall, ordinarily, have the right of appeal as follows:
      1. Appeals must be lodged within 14 days of the date of the decision by email to [email protected]
      2. Appeals should include full written grounds and make clear whether the appeal is against the decision to impose a sanction or the length of the sanction (or both).
      3. Appeals will be dealt with on the papers and personal hearings will not be permitted. The appeals body will meet within 21 days of receipt of the appeal.
      4. A decision will be communicated in writing within a further 14 days. The decision of the appeals body is final and there is no further right of appeal.
      5. Stormers Rugby reserves its right (acting reasonably) to disapply or depart from this procedure at its absolute discretion.
  1. Governing Law and jurisdiction
  1. These Conditions of Issue shall be governed by and construed in accordance with the laws of South Africa.
  2. Any dispute or matter (including, without limitation, non-contractual disputes) under or in connection with these Conditions of Issue shall be subject to the exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.
  1. General
  1. Stormers Rugby reserves the right in its absolute discretion to change these Conditions of Issue from time to time, and shall duly make notification of such changes in the event that they materially affect the consumer rights of any Ticket Holder.
  2. The invalidity or partial invalidity of any provisions of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect.
  3. Stormers Rugby may transfer this agreement to someone else. Stormers Rugby may transfer its rights and obligations under these Conditions of Issue to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Conditions of Issue.
  4. You may only transfer your rights or your obligations under these Conditions of Issue to another person in accordance with the terms above.
  5. Nobody else has any rights under these Conditions of Issue. Any contract entered into pursuant to these Conditions of Issue is between you and Stormers Rugby. No other person shall have any rights to enforce any of its terms.
  6. Even if Stormers Rugby delays in enforcing these Conditions of Issue, Stormers Rugby can still enforce them later. If Stormers Rugby does not insist immediately that you do anything you are required to do under these Conditions of Issue, or if Stormers Rugby delays in taking steps against you in respect of your breaching these Conditions of Issue, that will not mean that you do not have to do those things and it will not prevent Stormers Rugby taking steps against you at a later date.
  7. If you have been in touch and are unhappy with Stormers Rugby’s resolution of any dispute with you, please let Stormers Rugby know. If you remain unhappy with any final resolution, issues may then be escalated to the South African Rugby Union. SARU’s contact details can be found at https://www.sarugby.co.za/.
  1. Definitions
  1. In these Conditions of Issue, words and phrases shall mean as follows:
      1. “Ground” means DHL Stadium unless stated otherwise, included its environs and all other locations owned, occupied or used by Stormers Rugby at which its Teams may play Matches.
      2. “Guests” means family members or friends of the Ticket Holder.
      3. “DHL Stadium” means the DHL Cape Town Stadium at which Stormers Rugby’s Teams may play Matches.
      4. “Home Match” means any Match in which a Team participates that takes place at the Ground.
      5. “Home Match Ticket” means a printed paper ticket or an electronic ticket (and/or any rights arising out of or in connection with the foregoing) for admission to a Home Match which shall include tickets issued to suite holders.
      6. “Junior” means age-group representative at u19, u20 or u21 as applicable.
      7. “Match(es)” means any rugby match in which a Team participates and that takes place at a Ground including the period immediately prior to or following such match.
      8. “Match Ticket” means any Home Match Ticket.
      9. “Minor” means any individual who is under the age of 18.
      10. “Relevant Finals Match” means any play-off matches (i.e. any match after the pool stages) in a domestic, European or global competition played by any Team representing Stormers Rugby at the DHL Stadium.
      11. “Rugby Regulations” means the rules and regulations of SARU, World Rugby, SANZAAR, European Professional Club Rugby and Pro Rugby DRC (or any other applicable governing body) as may be applicable from time to time and from Match to Match.
      12. “Season” means each South African rugby season which commences on 12 September and ends on the following 11 September and the term “Seasonal” shall be construed accordingly.
      13. “Season Ticket” means a digital Stormers Rugby season ticket issued specifically to a Season Ticket Holder by the authorised ticket distributor for admission to Matches played by the relevant Team at the DHL Stadium in a particular Season.
      14. “Season Ticket Holder” means a person holding a current and valid Season Ticket.
      15. “Season Ticket Renewal Date” means such date as shall be specified on the applicable Stormers Rugby Season Ticket renewal notice (initially emailed to existing Season Ticket Holders and thereafter available on www.stormers.co.za).
      16. “Supporter” means a supporter of rugby.
      17. “Team” means a team representing Stormers Rugby (whether Men’s, Women’s or Junior).
      18. “Ticket Terms and Conditions” means those terms and condition printed on the specific Match Ticket.
      19. “Ticket Holder” means any Season Ticket Holder or anybody holding, purchasing, applying for or requesting a Match Ticket (as the case may be) and any reference to “Ticket Holder” in these Conditions of Issue shall, save where specified or where the context does not permit, be deemed to include the Ticket Holder’s Guest(s).
      20. “Stormers Rugby Ticketing Policy” means Stormers Rugby’s Ticketing Policy as may be updated by Stormers Rugby from time to time.